Question 1

Do I need a referral from my GP?

Accepted Answer

No referral is needed. You can book directly with us — just call, email, or book (https://harboursidephysio.connect.tm3app.com)o(https://katiebellphysio.janeapp.co.uk/)nline.

Question 2

How do I book an appointment?

Accepted Answer

You can book online (https://harboursidephysio.connect.tm3app.com/)through our website, call our clinic, or email our team. We’re happy to help you find the right appointment.

Question 3

What should I wear to my appointment or class?

Accepted Answer

Wear comfortable clothes you can move in — like gym gear or stretchy trousers. If you’re coming for physio, we might ask you to remove a layer so we can assess the area properly. If you would prefer not to underdress, this is no problem

Hydrotherapy sessions bring a costume and towel

Question 4

Can you help with back/neck/knee/shoulder pain?

Accepted Answer

Yes! Our team is experienced in treating all kinds of joint, muscle, and movement problems — from back and neck pain to knees, shoulders, and everything in between.

Question 5

What if I need to cancel my appointment?

Accepted Answer

We just ask for 24 hours’ notice so we can offer the slot to someone else. Cancellations within 24 hours will be charged at the session cost

Question 6

Will I be seen by the same person each time?

Accepted Answer

Yes, wherever possible. Continuity matters to us, so we aim to keep you with the same therapist or instructor throughout your journey

Question 7

Do you treat arthritis?

Accepted Answer

Yes — we help improve mobility, reduce pain, and keep you active with arthritis. Kerry Lauder is our specialist in this area.

Question 8

Can you help with sports injuries?

Accepted Answer

Yes — we treat sprains, muscle tears, joint issues, post-surgery rehab and more. Whether you’re a weekend runner or elite athlete, we can help.

Question 9

How soon can I be seen?

Accepted Answer

We usually have appointments available within a few days. If you need urgent help, let us know — we’ll do our best to fit you in.

Question 10

Is parking available?

Accepted Answer

We have 3 spaces on site, we aim to keep these available for wheelchair users and those with limited mobility. If you require a space let us know we will aim to make one available

Parking is available on The Stand and carpark opposite